Booking Terms and Conditions


Thank you for visiting Shepparton Travel and Cruise is a member of the International Air Transport Association (IATA), and the Cruise Line International Association of Australasia (CLIA).

Please read the following terms and conditions carefully.  You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Goldman Global Group Pty Ltd.  Where bookings of travel products are made on your behalf through Shepparton Travel and Cruise, references to “us”, “we”, and/or “our” in these booking terms and conditions shall also mean and include Goldman Global Group Pty Ltd trading as Shepparton Travel and Cruise.

These terms and conditions apply to bookings you make online on our website. 

 We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.



When you click to make a booking with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and policies and by the conditions of the suppliers. You must not make any booking through this site unless you understand and agree all our terms and policies. Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries, please contact us before making any booking for any service.



Products and services are sold by Shepparton Travel and Cruise as an agent for airline and wholesale companies and other suppliers providing services, including accommodation and transportation services. Shepparton Travel and Cruise is not a provider of services and has no responsibility for services provided or not provided by any party unless otherwise stated. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on behalf of Shepparton Travel and Cruise. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. We are issuing them as agent only. We have no responsibility, and extend no guarantees for discontinued promotions, airfares, or specific holiday products.



Shepparton Travel and Cruise has no liability for any act, omission, or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or any other suppliers. We have no liability for any loss or damage occasioned by the negligence, act, or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require.

In circumstances where liability of Shepparton Travel and Cruise cannot be excluded, such liability is limited to the value of the purchased travel arrangements. Shepparton Travel and Cruise reserves the right to decline any booking for any individual on any tour or other service.



Photographs, illustrations, and other promotional material are for promotion purposes only. They do not represent any benefit that will be included in any arrangements made by you.



The services sold through SHEPPARTON TRAVEL AND CRUISE are subject to availability and can be withdrawn without notice. Access to this site and any site normally linked to this site is not guaranteed and is subject to availability of communications links and access rights.



All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport.  When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport.  If this is not the case, you must let us know. Please note that some countries require additional paperwork for travellers under 18 years (please ask your consultant for details). It is important that you ensure that you have valid passports, visas, re-entry permits and any other required documentation which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). If you need information regarding visas, passports and other travel document requirements for your trip, please let your consultant know or, for online bookings, contact us on 03 5821 6644.  We can provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. Our consultants can also obtain more specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply).

If you are travelling to the United States please see for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.

If you are travelling to Canada please see for important information regarding compulsory electronic travel authorization for visa-exempt foreign nationals (“ETA”). Australian passport holders will not be able to enter Canada without a valid ETA (or Visa) from 15 March 2016. Please note, you may not meet the eligibilty requirements of ETA and may be required to obtain a visa or permit.



It is essential that you enter details of each traveler correctly as per passport or other identification. Some suppliers will deny carriage if the traveler’s name varies from your booking and bookings may be cancelled automatically if the traveler’s name is incorrect. Shepparton Travel and Cruise has no responsibility for any loss or damage arising from incorrect entry of traveler’s name and inability to travel because of carrier’s policies.



If you request Shepparton Travel and Cruise to arrange for the provision of products or services by a person or company which is not licensed in accordance with any applicable law, Shepparton Travel and Cruise accepts no liability (whether in contract, for negligence or otherwise) due to any loss or damage suffered by you or any third party.



The terms displayed on this website applies generally to all the products and packages sold by Shepparton Travel and Cruise. Some products also have special conditions applying to them. Airlines, hotels, wholesalers, and other suppliers have various other terms and conditions relating to the purchase of these goods and services. Some of those terms will be displayed in the Rules applicable to a specific product, but not all. For example, suppliers often limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage, however we do not have those conditions to display. It is your responsibility to check those terms and conditions before making a booking through Shepparton Travel and Cruise.



There are numerous rules and regulations affecting most advance purchase and other discounted air fares, which involves substantial cancellation or amendment fees, and in some instances, there are no refunds whatsoever on cancelled holidays and or air tickets should you need to amend or cancel your travel plans. If you have any queries regarding these fees, please do not hesitate to contact our office. You must read the Rules and check the conditions applicable to every airfare and ensure that you accept those Rules and conditions before you make a booking. If the Rules and conditions are not displayed, you should contact our office. Once you confirm a booking and make payment you are deemed to have understood and bounded by the Rules and conditions applicable to the relevant supplier.



For International and domestic departures, e tickets will be issued upon payment and completion of the booking process. Due to new regulations effective from 01 June 2008, airlines will no longer be able to issue paper tickets.



In the event of material alterations by a supplier to a proposed tour booked by you, you may be given the option of cancelling the tour without penalty but this is not guaranteed. The right to cancel is subject to the conditions of the supplier. Your acceptance of any tickets, coupons, exchange orders, vouchers and receipts will be deemed acceptance of the above conditions and of any alterations made to your tour.



Please note if you are a frequent flyer member you should retain your air ticket and boarding pass as Shepparton Travel and Cruise cannot be held responsible for obtaining copies of your air ticket at any future date.



The timings shown on your ticket are subject to reconfirmation on both OUTBOUND and INBOUND journeys. Please contact the applicable Airline at least 72 hours before departure. Shepparton Travel and Cruise does not accept responsibility for amended flight timings or numbers.



It is very important that you read the following information carefully and contact us if you require any assistance in any area.



All airlines require the production of Photo ID when checking in with an e-ticket. Your ID must match with the name of the passenger on the ticket.



We strongly recommend that all clients take out travel comprehensive insurance when making a booking. We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to Australia should any services need to be extended or curtailed due to illness or other insurable risk. Please note that restrictions on the time to effect insurance apply to some services such as airfares. Please contact us to arrange travel insurance before making payment for a service.



We reserve the right to vary published rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you must pay the increase when notified. We are not liable in any way if any increase occurs. Rates quoted are per tour, per night accommodation, per crossing ferries, per package; as appropriate to the specific product. Car rental is based on a 24-hour period commencing from the time of pick-up throughout unless otherwise specified. All prices are subject to availability and can be withdrawn or varied without notice.



All rates and prices quoted are in Australian dollars and as such are valid only in Australia. We regret that we cannot accept online bookings from customers located outside Australia at this time.



Items included in the prices or rates of the products are specified in each section. Prices do not include, meals other than as stated in itineraries, any air fares unless stated, Government departure taxes, passport and visa charges, vaccination fees, airport taxes, any items of a personal nature such as telephone calls, beverages, laundry, excess baggage charges and gratuities, travel insurance or other items not specified.


Some Third Party Travel Providers may also charge additional fees for in-flight food and drink. Please check with the Third-Party Travel Provider for full terms and conditions. The amount of checked baggage you are allowed depends on your class of travel/destination. Several leading carriers have now introduced additional charges for checked baggage on either a piece or weight basis. Full details of each carrier’s baggage policy and any applicable fees can be found when making your reservation by visiting the airlines website.



Prices quoted do not include goods and services tax or similar tax (“GST”). GST is payable by you in respect of any supply made to you, and in addition to the price payable. You must pay the amount of GST payable in the respect of the supply. GST is payable at the same time and in the same manner as the price or at such later time as SHEPPARTON TRAVEL AND CRUISE may request.



Shepparton Travel and Cruise professional service fees may apply. A Menu of Services is available from your Shepparton Travel and Cruise consultant upon request. A surcharge may apply for credit card transactions.



A low-cost carrier in short (LCC) or low-cost airline (also known as a no-frills or discount carrier/airline) is an airline that offers low fares in exchange for eliminating many traditional passenger services such as meals, entertainment etc. In many cases these extras can be purchased onboard your flight.

The featured airlines on this page are all classed as a “Low Cost Carrier” (LCC). If you have booked with any of these airlines and you wish to amend or cancel your booking, you must contact the airline directly on the featured phone numbers.

SHEPPARTON TRAVEL AND CRUISE recommends that you contact your Low-Cost Carrier directly at least 72 hours prior to departure of each flight to reconfirm.

Low Cost Carriers reserve the right to charge Credit Card merchant fees additionally to the airfare and taxes displayed. Credit Card merchant fees applied by the airline directly will be charged additionally to your credit card upon confirmation of your booking.

Bookings made on Low Cost Carriers in some instances do not include a check-in baggage allowance. Check-in baggage allowances included in the fare purchased will be listed on your booking confirmation from the airline. Please contact the airline directly if you require to increase your check-in baggage limit. All baggage fees could be charged either by the airline or at the airport for any additional requirements and are non-refundable once purchased.

Please note that most airlines treat name changes and route and/or itinerary alterations as ‘full cancellation’ and can incur full loss of monies charged.

All worldwide airlines charge amendment and cancellation fees. Shepparton Travel and Cruise will not take any responsibility for any clients who do not take out full comprehensive insurance cover when booking to cover any eventualities.

Payments processed in foreign currency (currency other than the original card holder’s country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.

Prices featured on the Shepparton Travel and Cruise search engine are in Australian dollars (AUD) based on the current daily rate of exchange, final payments and statements may differ from the amount shown due to currency conversion fluctuations.



Published rates are only available based on full prepayment of all charges in Australia. We require full payment at the time of booking to secure the booking. Bookings will automatically be cancelled if payment is not received.

A binding contract will only exist between you and a supplier when a payment has been done and once we have issued you with a confirmation voucher. Payment will not be deemed to be made until received by Shepparton Travel and Cruise in full.

Deposits are non-refundable except in our absolute discretion. If you cancel a booking after payment of a deposit, the deposit will be forfeited to Shepparton Travel and Cruise to reimburse our service costs of processing your booking. If you fail to make full payment by the date notified, your booking will cancel and the deposit paid will be forfeited to us.

Tickets, coupons, exchange orders, vouchers and receipts will evidence a contract but will generally be forwarded to you after you have entered a binding agreement.

You will make a binding contract once payment is completed and received. Once you have made full payment, there is no refund or change available other than as notified under any Rules and Conditions of the supplier and our terms.



Amendments to bookings after payment is made will be charged at the minimum rate of $50 per service amendment per person in addition to any charge levied by the supplier.



Once full payment has been made, we reserve the right to charge cancellation or amendment fees of a minimum of 10% per booking to cover our administration and book keeping expenses. This fee is in addition to any charges made by Airlines, Hotels, Tour Operators, and other suppliers and is inclusive of any deposit paid by you. Please note that the conditions for some services, specific airfares, may not permit any refund. If Shepparton Travel and Cruise is obligated to cancel your travel arrangements for any reason, the liability of Shepparton Travel and Cruise will be limited to a refund of all monies paid by you less any cancellation fees and subject to supplier Rules and conditions.

If you wish to cancel or amend any booking made you need to contact us in writing. You cannot cancel or amend a booking which is confirmed or paid for other than by contacting us.



We will not provide you with a refund for the Booking & Advisory Services (including credit card fees) if the Travel Product is not used. Refunds for Travel Products are subject to the terms and conditions that you agreed with the Third-Party Travel Provider. If the Third-Party Travel Provider is required to provide you with a refund for the Travel Product, we will provide you with a refund subject to these terms and conditions including the application of any cancellation fees. Where refunds for unused services are allowed, a service fee may be charged by the Third-Party Travel Provider against the value of the refund. Please ensure that, when requesting a refund, you must enclose copies of all relevant documentation. Please note that most airlines can take up to 60 – 90 days to process any refund.



If you have a booking for a Travel Product, (including flights, cruise, car hire, accommodation, and Holiday Packages) but you do not show up to check-in, collect the car or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us. However, you may be entitled to a refund of any departure tax you may have paid for your flight (excluding low cost flights).



When booking airfares online we can only accept credit card payment. We accept the following credit cards:
Master Card, Visa Card, American Express, Diners.

Payments for package holidays is accepted by cash, cheques, direct deposit or credit card. A surcharge may apply for credit card payments on these transactions.



Before you proceed to book a flight or service through SHEPPARTON TRAVEL AND CRUISE please be aware that you are entering into a legally binding contract to acquire such flight or service from the time when payment is made. After this point any cancellations will incur the cancellation fees set out above.

Do not proceed to the details for booking a flight or service unless you are prepared to legally commit to a binding contract and obligation to pay for the service. If you have any questions regarding our Terms, please contact us on 03 5821 6644 Goldman Global Group Pty Ltd trading as Shepparton Travel and Cruise ABN 73 616 116 495.