Refund Policy

  • Bookings made on Low Cost Carriers in some instances do not include a check-in baggage allowance. Check-in baggage allowances included in the fare purchased will be listed on your booking confirmation from the airline. Please contact the airline directly if you require to increase your check-in baggage limit. All baggage fees could be charged either by the airline or at the airport for any additional requirements and are non-refundable once purchased.
  • Deposits are non-refundable except in our absolute discretion. If you cancel a booking after payment of a deposit, the deposit will be forfeited to Shepparton Travel and Cruise to reimburse our service costs of processing your booking. If you fail to make full payment by the date notified, your booking will cancel and the deposit paid will be forfeited to us.
  • Tickets, coupons, exchange orders, vouchers and receipts will evidence a contract but will generally be forwarded to you after you have entered a binding agreement.
  • You will make a binding contract once payment is completed and received. Once you have made full payment, there is no refund or change available other than as notified under any Rules and Conditions of the supplier and our terms.
  • Please note that the conditions for some services, specific airfares, may not permit any refund. If Shepparton Travel and Cruise is obligated to cancel your travel arrangements for any reason, the liability of Shepparton Travel and Cruise will be limited to a refund of all monies paid by you less any cancellation fees and subject to supplier Rules and conditions.
  • We will not provide you with a refund for the Booking & Advisory Services (including credit card fees) if the Travel Product is not used. Refunds for Travel Products are subject to the terms and conditions that you agreed with the Third-Party Travel Provider. If the Third-Party Travel Provider is required to provide you with a refund for the Travel Product, we will provide you with a refund subject to these terms and conditions including the application of any cancellation fees. Where refunds for unused services are allowed, a service fee may be charged by the Third-Party Travel Provider against the value of the refund. Please ensure that, when requesting a refund, you must enclose copies of all relevant documentation. Please note that most airlines can take up to 60 – 90 days to process any refund.
  • If you have a booking for a Travel Product, (including flights, cruise, car hire, accommodation, and Holiday Packages) but you do not show up to check-in, collect the car or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us. However, you may be entitled to a refund of any departure tax you may have paid for your flight (excluding low cost flights).